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Был на сайте: 22 дня назад
1500 $

Remote Customer Service Representative

Статус Открытый
Публикация: 13.10.2026 / 09:02

Задание

Description:
A remote customer service representative helps customers by answering questions, solving problems, processing requests, and providing information about products or services. The work is usually done through phone, email, or live chat. The role focuses on communication, patience, and creating a good customer experience.

Requirement Skill:

Good spoken and written communication skills
Basic computer skills and ability to learn new software
Ability to handle customer complaints professionally
Experience with customer support is preferred but not always required
Familiarity with CRM systems is a plus
Good English skills are often required for international companies

Salary:1500$USD /monthly

Файлы

Нет загруженных файлов
Стоимость : от 1 500 $
Срок выполнения : от 1 до 2 дней
Специализация:
На сайте: несколько дней
Рейтинг: 13
Telegram – @leronchiksa
Специализация:
На сайте: 1 месяц
Рейтинг: 230
Location: Odesa, Ukraine (Open to 100% Full Remote)

Email: silva@te.net.ua

Phone: +38 (097) 371-40-41

LinkedIn: [Your LinkedIn Profile Link]

SUMMARY
Halyna Silvanska

System Data Analyst | Ph.D. in Economics (Mathematical Methods in Economics) | Associate Professor with 15+ years of experience in mathematical modeling, business process system analysis, and large-scale data processing.

Specialized in converting raw operational data into actionable business insights, building interactive BI dashboards (Tableau, Excel/Google Sheets), budget consolidation, and time-series analysis. Proven track record of 5+ years working with CRM systems to analyze customer/employee lifecycle data and streamline operations. Proficient in fundamental mathematical statistics (clustering, factor analysis, correlation-regression analysis, hypothesis testing). Experienced in process optimization, relational databases (SQL, DBeaver), and actively leveraging generative AI tools (ChatGPT, Claude) to accelerate analytical and operational workflows.

Seeking an opportunity to leverage analytical background and systems thinking to drive and build a Data-Driven HR department within a product-led team.

KEY COMPETENCIES & HARD SKILLS
CRM Systems & Management (5 Years Experience): Hands-on experience with CRM systems for tracking operational workflows, managing data pipelines, analyzing client/employee lifecycle metrics, and integrating CRM data with BI tools.

HR & Business Analytics: System metrics analysis, data consolidation, process modeling, monitoring turnover and productivity metrics, conducting and interpreting internal survey results.

Data Visualization & BI: Tableau, development of interactive dashboards, complex data trends visualization for executive decision-making.

Advanced Spreadsheet Modeling: Expert-level Excel & Google Sheets (Pivot Tables, advanced formulas: INDEX/MATCH, XLOOKUP, SUMIFS, mathematical and financial modeling).

Databases & SQL: Proficient in SQL (queries, data aggregation, table manipulation, DBeaver) for extracting and cleaning data from disparate sources.

Budgeting & Operational Analysis: Managing and consolidating multi-source financial and operational budgets into unified transparent structures, cost control.

AI & Automation: Active application of generative AI (ChatGPT, Claude, Perplexity) for scripting, report automation, dataset processing, and rapid problem-solving.

WORK EXPERIENCE
Odesa National Maritime University (ONMU) | Odesa, Ukraine

Associate Professor, Ph.D. in Economics, Lead Process Analyst

2010 – Present

CRM & Data Integration (5+ Years): Managed and analyzed data from CRM and ERP systems; clean, aggregate, and structure CRM database records to track operational metrics and optimize internal workflows.

Systems Analysis & Mathematical Modeling: Developed and applied mathematical models to analyze complex operational and economic systems across time and domain series.

Data Processing & Analysis: Performed data cleaning, aggregation, and statistical processing of large datasets (SPSS, CRM data, Excel, SQL); built analytical forecasting models and anomaly detection frameworks.

Budgeting & Resource Management: Consolidated multi-source operational data, calculated and optimized resource allocation, workload distribution, and cost estimates.

Reporting & Dashboards: Visualized research findings and key performance indicators (KPIs) for executive leadership; prepared data-driven analytical summaries and executive reports.

Process Optimization & Automation: Implemented digital tools and AI applications to automate routine workflows, schedule checks, curriculum compliance, and documentation validation.

EDUCATION
Ph.D. in Economics (Candidate of Economic Sciences)

Specialty: Mathematical Methods, Models, and Information Technologies in Economics

Master’s / Specialist Degree

Specialty: Economic Cybernetics / Systems Analysis

LANGUAGES
Ukrainian: Native (C1/C2)

English: Intermediate / Upper-Intermediate (B1+ / B2) — Technical documentation reading, business correspondence, fluent hands-on work with English-based BI tools, CRM platforms, and AI services.
Специализация:
На сайте: 1 месяц
Рейтинг: 230
Специализация:
На сайте: 1 месяц
Рейтинг: 230
Специализация:
На сайте: несколько дней
Рейтинг: 30
Hello! I am ready to work and learn new things. Although I lack formal work experience, I possess a solid understanding of this field. I also have a good command of English—approximately at the B2 level. Please contact me via Telegram: @Ta_nia2029
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